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Contact us

Our Eccles Local Area Office and Head Office have moved... now located at 52 Regent Street, Eccles, Salford M30 0BP.

Contacting us is easy, fill in our contact form, email onenumber@citywest.org.uk or call 0300 123 55 22*
Find out more about contacting us and all that you can do from this website.

If you have an idea or suggestion as to how we can improve or wish to complain about the service you have received, please contact us or fill in our Comments Complaints Compliments form. Alternatively, tell us what you think by calling: 0800 328 4599.

Want to report or find out about anti-social behaviour? Report ASB 24 hours a day by calling 0300 123 5522*.

*Calls to 03 numbers cost no more than calls to standard UK landline phone numbers (01 or 02 number) and count towards any inclusive minutes. From 12pm to 3pm on the last Wednesday of every month our Service Centre will be closed for staff training. This is a time where we are not as busy and our out of hours service will pick up our calls and report any emergencies.

Customers who are deaf, hard of hearing or have speech difficulties and have access to a minicom can contact City West on 0161 605 7705 (Please note, normal voice calls cannot be accepted via this number).

The Data Protection Act 1998 states customers can find out what personal information is held about them. Please fill in our Accessing Personal Information form to request information.

Our offices and opening times:

Repairs

Money Advice and Benefits

Care on Call

City West Works

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