Menu

Contact us

Contact us on 0300 123 55 22* or online by filling in this form, select the topic from the list...
*Calls to 03 numbers cost no more than calls to standard UK landline phone numbers (01 or 02 number) and count towards any inclusive minutes.

From 12pm to 3pm on the last Wednesday of every month the Service Centre will be closed for staff training. This is a time where we are not as busy and our out of hours service will pick up our calls and report any emergencies. Customers can also contact us by email at onenumber@citywest.org.uk. You can also contact us via our online forms.

If you have an idea or suggestion as to how we can improve or wish to complain about the service you have received, please contact us or fill in our Comments Complaints Compliments form. Alternatively, tell us what you think by calling: 0800 328 4599.

Want to report or find out about anti-social behaviour?
You can also report ASB 24 hours a day by calling 0300 123 5522.

Customers who are deaf, hard of hearing or have speech difficulties and have access to a minicom can contact City West on 605 7705 (Please note, normal voice calls cannot be accepted via this number).

For full details on how to contact us please click here.

The Data Protection Act 1998 states customers can find out what personal information is held about them. Please fill in our Accessing Personal Information form to request information.

Local area offices opening times:

Visitors: 8.30am to 4.30pm Monday, Tuesday, Thursday and Friday. 10.00am to 4.30pm Wednesday

Our Eccles Local Area Office is now located at The Old Town Hall in Eccles. This will be until April 2014 when our new Eccles Office will be complete. Our opening times and contact details are the same.

Irlam Library Irlam Library, Hurst Fold, Irlam, M44 6FD Opening times are: Monday, Tuesday, Thursday and Friday 9am to 12.30pm and 1.30pm to 5pm. Wednesdays 10am to 1pm.

Swinton Local Area Office from 1st November 2013 Visitors: 08.30am to 4.30pm Monday, Tuesday and Friday. 10.am to 4.30pm Wednesday.
On Thursdays the local area office will be closed and we'll be holding surgeries in the community. You can make an appointment for a home visit by calling 0300 123 5522 or email onenumber@citywest.org.

Repairs

To request a repair call our Service Centre on 0300 123 5522 or request it online

Housing Benefit

For Housing benefit enquiries please call 0161 909 6506.

Care on Call

Salford Care on Call is a mobile warden service that provides support to people who wish to remain living independently in their own homes please call 0161 607 7133 or email careoncall@salford.gov.uk

Looking Local

You can now request customer leaflets, report a repair, and report an ASB incident through our Looking Local Digital TV service and Smartphone app. Click here for information on how to access these services.