Gas services

As a landlord, we are required by law to make sure that all gas appliances, pipework and flues are safe and well maintained. This protects you and your neighbours, and also helps to save you money in the long term on your energy bills.

Servicing and Safety Checks

City West's gas servicing is delivered by Liberty Group.

Once a year, our gas servicing team will visit you to service your heating system and make sure it’s safe. The service only takes about 45 minutes. We will check all gas appliances, pipework and flues, as well as test smoke detectors and carbon monoxide alarms. We will send you a gas service appointment. If you have to rearrange the visit, please contact us.

We hope the appointment date sent is convenient for you. If you would like to request a morning or afternoon slot for the date you are sent, or you need to arrange an alternative date please contact us on 0300 123 55 22, or email: citywest@liberty-group.co.uk.

You will be entered into a £150 quarterly prize draw if you “let us in” on the first appointment. You will still be entered into the prize draw even if you rearrange your appointment, as long as you let us know in advance.

If you do not allow us access to your home to carry out a gas safety check, you are putting yourself and your neighbours at risk. You may also face legal action and incur the administrative costs incurred in trying to gain access. Click the link on this page for tips and advice about being gas safe.