Other ways to pay

There are lots of ways you can pay your rent and other charges.


You can use your City West payment card wherever you see the Paypoint sign.

Post Office

Pay by cash, cheque or debit card at any Post Office using your City West payment card.


Call our automated payment service on 0844 557 8321 (normal network charges apply). You will need to have your City West payment card and a credit or debit card. Alternatively, call 0300 123 55 22 to speak to one of our advisors.

Text payment

You will need a UK-registered mobile phone, your City West payment card, a credit or debit card and an email address.All you need to do is text 81025 with the following details: “Pay (enter your allocated password)” followed by the amount you want to pay and the last four digits of your credit or debit card.If you are having trouble paying your rent, please contact us.

City West will support you in every way we can. However, if you do not keep up your payments we may be forced to take legal action to recover your home.