Income Management Strategy, 2015 – 2018

The primary focus of this Strategy is income maximisation which then supports the ongoing financial viability of the Group, which is crucial to our success. We operate in an increasingly challenging financial environment and this Strategy provides the focus for mitigating and responding to continued welfare reform, whilst recognising the requirement for the Group to be agile, innovative and responsive as the environment continues to change.

This Strategy has four key aims.

  • Maximise income.
  • Tackle exclusion.
  • Respond to Welfare Reform.
  • Provide quality support.