Service Standards Performance Summary
All seven service standards were passed by the customer inspectors for Quarter 1 (April to June 2017). In total 40 measures were reviewed by the inspectors. In Quarter 2 an additional 40 measures will be introduced to further measure achievement of the standards.
Full details of the new service standards applicable from the 1st April 2017 can be found by clicking on service standards in the useful links box
*The one measure not met was on the percentage of non urgent ASB cases being discussed with the complainant within 5 working days. This was achieved in the majority of cases at 97% (123/127). Two cases had to be rearranged at a later date following requests from the customer.