Service Standards Performance Summary

Six (86%) out of the seven customer service standards were assessed as met by the Customer Inspectors for Quarter 3 2017/18 (October to December 2017). Their assessment is summarised below.

Customer Inspectors assessed twelve out of the fourteen measures for standard 2 ‘Understand and respond to the different needs of individuals’ as met. The measures for the collection of profiling data at sign-up for new customers showed that although the information had been collected some records need to be fully updated on our housing management IT system. These have been identified and the missing information will be updated on the system during Quarter 4.