Service Standards Performance Summary

Five (71%) out of the seven service standards were assessed as met by the Tenant Inspectors for Quarter 2 2018/19 (July to September 2018). In total Tenant Inspectors passed 67 out of 71 (94%) measures.

For standard 2 ‘Understand and respond to the different needs of individuals’ two measures for the collection of profiling data at sign-up for new tenants showed that not all records are being fully updated on our housing management IT system. In the future, fields on the IT system will become mandatory to ensure all data is captured. For standard 7 ‘Deliver services within published timescales’ two complaints indicators moved out of their timescales.