Service Standards Performance Summary

Six (86%) out of the seven service standards were assessed as met by the tenant inspectors for Quarter 3 2018/19 (October to December 2018). In total tenant inspectors passed 67 out of 70 (96%) measures.

For standard 2 ‘Understand and respond to the different needs of individuals’ two measures for the collection of profiling data at sign-up for new tenant showed that not all records are being fully updated on our housing management IT system. A set of actions including automated solutions are being progressed to improve performance next quarter.