Service charges

Many customers pay a service charge, which is separate from your standard weekly rent.

A service charge is your contribution towards the cost of the services we provide on your block or estate. It can include cleaning, heating and lighting in communal areas, as well as grounds maintenance and other services.

The service charge amount is the actual cost that City West pays to deliver these additional services, plus a small charge for administering the services.

If you have any questions about your service charge, take a look at the frequently asked questions on this page.