Priority Services Register

Priority Services Register for older and disabled people

If you sign up to your supplier’s Priority Services Register (PSR), you can get extra help and support with your energy supply.

You can sign up if you’re:

  • a pensioner
  • disabled or chronically sick
  • have a hearing or visual impairment

Help you can get

If you’re on the PSR, you could get:

  • free advice on being more energy-efficient
  • protection from cold callers with a password protection scheme
  • your meter moved free of charge if it’s hard for you to use or read the meter
  • a free quarterly meter reading if you can’t read your meter
  • bills sent to a relative, carer or friend to help you check them
  • your bills and meter readings in a braille, large print, audio tape, text phone or type
  • talk if you’re visually impaired
  • advance notice if your supply is going to be interrupted
  • priority reconnection if your supply is interrupted
  • alternative facilities for cooking and heating if your supply is interrupted
  • extra help to use your meter or appliances
  • annual gas safety checks

Free gas safety checks

To be eligible for a free annual gas safety check, you must own your home and get a means tested benefit such as Pension Credit or Income Support. Also, one of the following must apply:

you live aloneyou live with other adults who are aged over 60, disabled and or chronically sickyou live with at least one other child under five

How to sign up

Contact your supplier to see if you’re eligible to sign up to the PSR. If you have different suppliers for gas and electricity, you’ll need to call them both.

You’ll need to register again if you change your energy supplier.