Customer satisfaction

We collect regular customer satisfaction feedback with around 4,000 surveys completed every year.

Our Service Standard performance is monitored every three months through reviewing this feedback as well as mystery shops from our customer inspectors and regular audits of our performance data.

See the latest reports in the useful links to find out how we are performing.

For further information, please email hello@citywest.org.uk or telephone us on 0300 123 5522