Customer engagement charter

City West Housing Trust is committed to keeping customers at the heart of everything we do. We invite our customers to advise us, challenge us and make suggestions which help us provide the right services for you.

What we’ll do and when we’ll do it

  • On a regular basis promote and provide a range of involvement activities and events
  • Support customers to scrutinise and challenge our services through a range of activities and with access to data and information
  • Support customers to establish and maintain effective community and special interest groups
  • Regularly monitor the profile of involved customers and address under representation amongst all customer groups
  • Identify and provide opportunities for customer training to enable customers to influence services they receive
  • Provide feedback to customers on how their involvement made a difference