Compliments, suggestions and complaints
Your feedback helps shape the services we deliver to you. It is vital that you let us know how we are doing and what you need most from us. This is logged and shared internally in line with data protection rules – all feedback helps us improve how we do things and we will always work with you to put things right when we are at fault.
You are welcome to log a compliment, suggestion or complaint using the form below. If you would like to know more about our process for handling your feedback, please click the Process Guide or Quick Guide link in the useful links section of this page.You can also use one of the following ways to get in touch to make a complaint:
Call us: 0300 123 55 22
email us: firstname.lastname@example.org,
speak to a member of staff, or write to a City West office.