Appointments & timescales

When you ask for a repair you can choose when you have your appointment:

  • morning or afternoon
  • all-day appointments
  • appointments that avoid the school run
  • evenings up to 6.30pm on weekdays
  • saturday appointments up until 12 noon

Our repairs contractor ForWorks will complete the repair within the agreed timescales:

  • emergency Repairs: same-day response
  • out-of-hours repairs: within 2 hours
  • urgent Repairs: within 3 working days
  • routine Repairs: within 10 working days
  • planned Repairs: within 21 working days
  • batched Repairs: within 100 working days

We promise to complete repairs in the times set out above and where possible, we will try to complete the repair even sooner for our older or vulnerable customers or households with a baby. Please note, an adult must be present to allow our operatives access to your home.