You said...

You don’t know your Neighbourhood Team.

We did...

We introduced Tenancy Visits...

We’ll be visiting as many customers as possible to help us understand their wants and needs, to listen to customers we don’t normally come into contact with and offer support where it is needed.

Conclusion...

In the know...

Customers are getting to know who their Neighbourhood Officers are and we’re collecting information about you that will help City west offer services that suit your needs.