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Repairs van and operativeCity West Housing Trust

Request a repair

Requesting repairs is easy. Just call 0300 123 5522 or email us to reach our friendly and helpful staff. Alternatively, use our online reporting tool, it is quick and easy to use and sends us an email containing all your details instantly. The online facility is monitored during normal working hours from Monday to Friday.

To request an emergency repair 'out of hours' (before 8am or after 6.30pm on weekdays, before 8am and after 12noon on Saturdays and all day Sundays) call 0300 123 5522.

Customers who are deaf,  hard of hearing or have speech difficulties and have access to a minicom can contact the Service Centre on 605 7705 (Please note, normal voice calls cannot be accepted via this number).

You can now request a repair through our Looking Local Digital TV service and Smartphone app. Click here for information on how to access these services.

Please note - An adult must be present to allow our operatives access to your property.

When is a good time to call?

Low call rate using the One number

Depending what your repair is, repairs will be completed by our in-house team within the timeframe stated below:

Repairs Appointments

During extreme weather conditions please note the following:



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