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Paying rent and other charges

Paying Rent

Your rent

Rent is calculated on a weekly basis although you can choose how to pay and how frequently to pay, contact us to discuss options.

You will be given a detailed breakdown of rent and other service charges when you sign your Tenancy Agreement and shortly after you move in you’ll receive your rent payment card. If you need a replacement rent payment card contact us.

If you pay a service charge (which covers things like cleaning, lighting and heating of communal areas), this is usually added to the rent so you will pay one overall figure.

Know all you need to know about Welfare Reform and how you may be affected.

Easy ways to pay

Online

To pay online simply go to our secure payment site set up with partner Allpay and follow the guide.

Direct Debit

Arrange for your bank to make payments weekly, fortnightly or monthly. Your local housing office will arrange this for you over the phone. If you have received a letter and would like to discuss the matter further please call us on 0300 123 5522 alternatively you can email us onenumber@citywest.org.uk

PayPoint

You can use your City West payment card wherever you see the PayPoint sign. They are usually at newsagents, garages, off licences and convenience stores.

Post Office

Pay by cash, cheque or debit card at any Post Office using your City West payment card

Telephone

Have your payment card details ready and call our automated service on 0844 557 8321.

Text

You can now pay your rent via text message. To begin texting your payments, you need a UK-registered mobile phone, a valid Allpay swipecard and a current debit or credit card. You then need to register online.

The allpay App

The allpay App is a brand new mobile application (App) available to download from the Apple App Store and Google Play (formerly the Android Market) for your Apple or Android Smartphone.

The allpay App is available free of charge and enables you to pay bills easily, wherever you are, at the touch of a button. What’s more, once you have logged into your account via the App, you can store all your payment reference numbers, bank card details and payment amounts so you don’t have to enter them every time. Plus you can create a 4 digit pin number to access the App so you don’t need to go through a lengthy login process every time to use it.

A SIM card from allpay can also help you pay your rent! allpay Mobile is a great way to save on calls, text and internet usage. The more you top-up, the more goes towards your rent. It’s that simple.

If you are having difficulty paying your rent please contact us you can call 0300 123 5522. City West will support you in every way we can, however, if you do not keep up your payments we may be forced to take legal action to recover your home.

Rent calculations and keeping track

Your rent is calculated using Government guidelines, depending on the size, location and value of your home. You will receive a Rent Statement every three months telling you the rent due, payments you have made over the last 13 weeks and whether you are in credit or in arrears. You can ask for a Rent Statement to keep up to date with charges and payments on your account. If we make any changes to rent or service charges we will give you at least 4 weeks written notice.

Order your Rent Statement today. Or join iHousing for access to Rent Statements online.  

Calculate your benefits entitlement online

Check you are receiving everything you and your family are entitled to, we have a Welfare Benefit Calculator that you can use FREE OF CHARGE. You need to have all your income details with you to complete it properly. The service will give you an idea of the amount of welfare benefit you may be entitled to. Know all you need to know about Welfare Reform.

Making a claim for Discretionary Housing Payments

Are you currently in receipt of part Housing Benefit? Are you struggling to make your rent payments? If you answered 'yes' to these questions you may be able to apply for a Discretionary Housing Payment (DHP). DHP is a top-up of Housing Benefit from Salford City Council to help those who are struggling to pay their rent.  If you would like to complete a DHP application please speak to a member of staff, email onenumber@citywest.org.uk or call 0300 123 5522 to request an application form.

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