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Paying rent and other charges

Paying Rent

Your rent

Rent is calculated on a weekly basis although you can choose how to pay and how frequently to pay. You will be given a detailed breakdown of rent and other service charges when you sign your Tenancy Agreement and shortly after you move in you’ll receive your rent payment card. If you need a replacement rent payment card contact us.

If you pay a service charge (which covers things like cleaning, lighting and heating of communal areas), this is usually added to the rent so you will pay one overall figure.

Know all you need to know about Welfare Reform and how you may be affected.

Easy ways to pay online with Allpay

To pay online simply go to our secure payment site set up with partner Allpay and follow the guide.

The allpay App is available to download from the Apple App Store and Google Play for your Apple or Android Smartphone. It's free of charge and you can pay bills easily, at the touch of a button. What’s more, you can  store all your payment reference numbers, bank card details and payment amounts so you don’t have to enter them every time. For security you can create a four digit pin number.

A SIM card from allpay can also help you pay your rent! Allpay Mobile is a great way to save on calls, text and internet usage. The more you top-up, the more goes towards your rent. It’s that simple.

Other ways to pay

From setting up a Direct Debit (weekly, fortnightly or monthly) to texting your payments there are lots of ways to pay your rent.

If you are having difficulty paying your rent please contact us. City West will support you in every way we can, however, if you do not keep up your payments we may be forced to take legal action to recover your home.

Rent calculations and keeping track

Your rent is calculated using Government guidelines, depending on the size, location and value of your home. You will receive a Rent Statement every three months telling you the rent due, payments you have made over the last 13 weeks and whether you are in credit or in arrears. Keep up to date with charges and payments on your account by joining iHousing to access your statements online. If we make any changes to rent or service charges we will give you at least four weeks written notice.

Calculate your benefits entitlement online

Check you are receiving everything you and your family are entitled to, we have a Welfare Benefit Calculator that you can use FREE OF CHARGE. You need to have all your income details with you to complete it properly. The service will give you an idea of the amount of welfare benefit you may be entitled to. Know all you need to know about Welfare Reform.

Making a claim for Discretionary Housing Payments

Are you currently in receipt of part Housing Benefit? Are you struggling to make your rent payments? If you answered 'yes' to these questions you may be able to apply for a Discretionary Housing Payment (DHP). DHP is a top-up of Housing Benefit from Salford City Council to help those who are struggling to pay their rent.  If you would like to complete a DHP application please contact us to request an application form.

Debt Advice

We offer support and advice with debt problems. Contact us to find out more, or visit for independent advice and information.



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