From mid-April, we will be contacting you to ask you some questions about you and your household members. This is to make sure information about you is up to date, which helps us deliver better services that are suited to your needs.
You will also be asked questions relating to how we can best communicate with and deliver services to you. For example, if you have sight differences and need a letter in large print, or if you have mobility issues that visitors to your home need to be aware of as it may take you longer to get to the door.
There may be other information that can help us to provide a better service to you, for instance if you have caring responsibilities and this affects when you are available for home visits, or if you have a physical or mental health condition that you would like us to be aware of.
The information we are updating includes the type of information which you may be used to sharing with other organisations, such as your doctor or the council. This includes things like your age, gender, ethnicity and whether you have a disability.
The information helps us to deliver better services to you when we speak, write or visit you. The information also helps us to check that our services are fair and equal. We use this to see if there are any differences in experience that we need to better understand, so that we continue to offer an inclusive experience for everyone.
If you prefer not to answer a particular question, you don’t have to, and you can ask for your information to be removed from our systems at any time.
You will receive a phone call from a colleague in ForHousing’s Customer Connect Hub. They will take you through the questions and you can provide the information you are comfortable sharing. If you would rather update this information yourself, you can do so through the My Account+ Customer app.
If you prefer not to answer a particular question, you don’t have to, and you can ask for your information to be removed from our systems at any time.
- Each month households that complete the survey will be eligible to be entered into a prize draw to win one £50 shopping voucher. A winner will be chosen through a random draw.
- If you prefer not to answer any question, you will still be entered into the prize draw. Households that are eligible can only enter the prize draw once.
- Anyone who completes the survey over the phone or through the MyAccount+ Customer App in that month will be eligible.
- The prize is non-exchangeable, non-transferable and no cash alternative is offered.
- If you are a winner, you will be notified by text message or telephone call on the 2nd Monday of the following month.
- The voucher will be sent to by post to you.
If you have any questions about this please let us know, there are many ways for you to get in touch. Visit our Contact Us page now.
