City West Housing Trust

How are we doing?

Central Heating Systems:	1,802
New roofs:	1,984
New Kitchens:	632
New Bathrooms:	383
High Security Doors:	5,055
Double Glazed Windows:	3,986

Service Centre Performance:

Calls Received:	2453
Answered within 30 seconds:	82%
Average speed of answer:	17 secs
Week Ending: 25th - 30th January 2010

Contact City West

To report a repair and for repair enquiries call:
0300 123 5522

For all other enquiries
contact your local office

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Rent

Rent for your home is due on a weekly basis. Soon after you move in a rent card will be sent to you. You will be informed of a full breakdown of rent and any service charges when you sign your Tenancy Agreement It is important you pay your rent on time, you can pay weekly, fortnightly or monthly by agreement with our Income Collection Team.

Some of our customers are also required to pay a service charge in addition to their rent (although this is included in the gross rent). This charge is to cover services such as cleaning, lighting and heating of communal areas.

There are now lots of easy ways to pay your rent and other charges:

We’ve teamed up with Allpay.net to offer you more choice and flexibility in the way you pay your rent. We’ve introduced a new City West payment card that will make paying rent and other charges easier and more convenient for you.

You can pay your rent and other charges online, please follow the link below to take you to our secure payment site that we offer through Allpay.
Make a payment now

Direct Debit - this is the easiest and most effective way to pay, you can make payments on any date in the month and decide whether to pay monthly, fortnightly or weekly. Contact your local housing office and we will arrange this for you over the telephone.

PayPoint - use your payment card whereever you see the PayPoint sign (normally located in convenience stores, newsagents, supermarkets, garages and off licences).

Post office - you can pay by cash, cheque or debit card at any post office using your payment card.

Telephone - using our automated telephone line on 0844 557 8321 you will need your payment card details.

Further details of all your options can be found in our 'Rent' leaflet. If you have any questions about your rent payments, please contact your local housing office. For housing benefit enquiries call 0161 909 6506

It is important to pay your rent on time, rent should take priority over other debt, if you do not pay or fail to keep up with arrears payments you could lose your home. It is our aim to work with you, but as a last resort we will take legal action to recover possession of your home. If you are having difficulty paying your rent please contact our Income Officers who may be able to help. More information about help if you are struggling to pay see section 6 of your 'Customer Handbook'.

Rent is calculated using Government guidelines. The size, location and value of your home is all taken in to account. Rent Statements are provided on a quarterly basis showing the rent due, payments received for the last 13 weeks and whether your account is in credit or in arrears. You can also obtain rent statements on request showing the details of charges and payments on your account. We will give you at least 4 weeks written notice of any rent or service charge increases.

Order a copy of your rent statement