How are we doing?

Investment Works:
Central Heating Systems: 1,802
New roofs: 1,984
New Kitchens: 632
New Bathrooms: 383
High Security Doors: 5,055
Double Glazed Windows: 3,986
Service Centre Performance:
Calls Received: 2453
Answered within 30 seconds: 82%
Average speed of answer: 17 secs
Week Ending: 25th - 30th January 2010

Contact City West

To report a repair and for repair enquiries call:
0300 123 5522

For all other enquiries
contact your local office

MORE CONTACT INFO >

Report a repair

We know that an effective and reliable repairs service is important to you. Thats why we're working hard to provide a faster response to new repair requests. We've also made it easier for you to report a repair.

  • Call 0300 123 5522 to report a repair with our new Repairs Service Centre
  • You can also report a repair online using our online reporting tool. Its easy to use and sends us an email direct with all your details on (please note this link will open a new window).

Please note, this on line repairs reporting facility is monitored during normal working hours from Monday to Friday.

If you need to report a repair outside normal office hours, contact 0300 123 5522 and you will be put through to the out of hours staff.

Depending on the type of repair you need, we will respond within the following timescales:

  • Emergency Repairs same-day response
  • Out-of-hours within 2 hours
  • Emergency repairs
  • Urgent Repairs within 3 working days
  • Routine Repairs within 10 working days
  • Planned Repairs within 28 working days
  • Batch Repairs within 100 working days

We promise to take no longer than the above timescales to complete your repairs and we’ll always try to complete your repair sooner, especially in homes with vulnerable occupants (such as elderly people or babies).

Some repairs are the responsibility of the tenant. Find out the most common ones here.

City West branded van


If you smell gas or suspect a gas leak, always call National Grid on 0800 111 999 at any time, day or night.