Let us know

We want to provide you with the best possible service at all times. To help us do this, we’d love your honest feedback, whether it is good or bad.

If you have an idea or suggestion as to how we can improve or wish to complain about the service you have received, please contact us or fill in the form below.

Comments Complaints Compliments form

Why is your feedback important?

Your feedback actively shapes the services we deliver to you. It is vital that you let us know how we are doing and what you need most from us. Your comments have made a huge impact on our work over the years. For a flavour of the difference your opinions have made see the You Said, We Did section of the site.

Handling complaints

We always try to give you the best possible service, however we realise that you may not be entirely satisfied with every job we do. If this happens we want to know about it so we can improve for next time. We always try and resolve complaints quickly, so please contact us first.

If you are not entirely happy with our response you can contact the Independent Housing Ombudsmen on 0845 7125 973. Please contact your local area office for further details or see ourcomments, complaints and compliments leaflet.