Personal Safety and Security
Safety and Security
At City West it is important that all of our customers feel safe and secure in their own home. Here are a few tips and ideas to help you protect yourself and offer you real peace of mind.
Genuine Callers
Protect yourself from bogus callers by being aware. Genuine callers usually make an appointment and always carry an identity card for you to check. Make sure your caller is the person in his or her photo. Look out for logos on uniforms and vehicles. You can refer to your Customer Handbook to familiarise yourself with our official uniforms and vans. Always keep the chain on your door until your confident your caller is genuine. More information and advice about bogus callers and ASB.
Fire Safety
A few simple precautions can save your life in a fire. House fires are caused by faulty appliances and electrics, candles, cooking and cigarettes. Keep safe by fitting smoke alarms. If you already have them regularly check the batteries to make sure they are working. Read more information and tips in our Fire Safety lealfet.
Greater Manchester Fire-Fighters will gladly carry out a FREE Fire Risk Assessment of your home and offer you advice on how to keep safe. To arrange yours, simply call 0800 555 815 or contact Greater Manchester Fire and Rescue Service on 0161 736 5866.
Gas Safety
An annual gas safety check is very important. It helps us make sure your appliances are safe and not emitting dangerous levels of Carbon Monoxide (CO). This deadly, poisonous gas is colourless, odourless and taste-free. If high levels are present in your house you may feel nauseous or suffer headaches, drowsiness and can even fall unconscious.
Keep your family safe. Make sure your gas certificate is up to date. If you need a FREE gas service, email or call us today on 0161 605 7248. You can also fit carbon monoxide detectors and keep all rooms well ventilated.
Water Hygine Tips
- Water system: If you have a domestic hot water storage tank, a combination boiler or multi-point water heater do not reduce the water temperature setting below 60oc, as bacteria can multiply at lower temperatures.
- Tap hygiene: tap spouts can become contaminated from external sources, to be safe sterilize tap spouts by wiping with a dilute bleach solution.
- Fittings and appliances: clean your shower head regularly using a nylon brush and soaking in a bleach solution.
- Any appliances which are connected to the water supply must comply with the Water Regulations
- Water filters: both jug and fixed types must be cleaned and maintained in accordance with the manufacturer’s instructions.
