Paying rent and other charges

Your rent

Rent is calculated on a weekly basis although you can choose how to pay and how frequently to pay, discuss options with your Rent Officer. Find out who your Local Rent Officer is.

You will be given a detailed breakdown of rent and other service charges when you sign your Tenancy Agreement and shortly after you move in you’ll receive your rent payment card.

If you pay a service charge (which covers things like cleaning, lighting and heating of communal areas), this is usually added to the rent so you will pay one overall figure.

Easy ways to pay

Online

To pay online simply go to our secure payment site set up with partner Allpay and follow the guide.

Direct Debit

Arrange for your bank to make payments weekly, fortnightly or monthly. Your local housing office will arrange this for you over the phone. If you have received a letter and would like to discuss the matter further please call us on 0161 605 7887 alternatively you can email us on rents@citywest.org.uk

PayPoint

You can use your City West payment card wherever you see the PayPoint sign. They are usually at newsagents, garages, off licences and convenience stores.

Post Office

Pay by cash, cheque or debit card at any Post Office using your City West payment card

Telephone

Have your payment card details ready and call our automated service on 0844 557 8321.#

Text

You can now pay your rent via text message. To begin texting your payments, you need a UK-registered mobile phone, a valid Allpay swipecard and a current debit or credit card. You then need to register online.

If you are having difficulty paying your rent please contact our Money Advisors who will do all they can to help. You can also read section 6 of your Customer Handbook for advice. City West will support you in every way we can, however, if you do not keep up your payments we may be forced to take legal action to recover your home.

Rent calculations and keeping track

Your rent is calculated using Government guidelines, depending on the size, location and value of your home. You will receive a Rent Statement every three months telling you the rent due, payments you have made over the last 13 weeks and whether you are in credit or in arrears. You can ask for a Rent Statement to keep up to date with charges and payments on your account. If we make any changes to rent or service charges we will give you at least 4 weeks written notice.

Order your Rent Statement today.