Low involvement activities
Take part in a survey
Surveys are a great way for City West and Tenant Groups to gather information about services and planned changes. They allow us to ask structured questions which you can complete in the comfort of your own armchair.
Survey can be posted, conducted over the phone, online and sometimes door-to-door. The information helps City West measure how well we are performing, identify areas of improvement and plan future work.
Please help out at every opportunity as it improves the services that benefit you.
Spend a few hours at a focus group
Focus Groups are the perfect way for you to let us know what you think about all sorts of things from proposed new services, improvements to properties, areas and generally gather information on the way we do things. They can be one-off events or progressive meetings held over a fixed time period.
Focus Groups usually need between 6 and 12 residents which is a good cross section to allow us to accurately gauge reactions, address particular issues, complement other research and learn the customer’s view on things like draft documents and surveys.
To get involved or find out when the next Focus Group is email involved@citywest.org.uk or call your local area office and be part of it!
Work with us on Community Challenge Partnerships (CCPs)
Besides improving your home, City West is also keen to raise the standards in the community and the area where you live. Over the coming weeks, our team will work closely with you and your neighbours to identify how you would like City West to improve your neighbourhood. By listening to what you need and delivering improvements and activities we hope to make these Community Challenge Partnerships a success. There will be one CCP per area at any one time. To find out more or where the CCP is in your area visit the Making a Difference pages.
Have your say at the City West Forum
The City West Forum meets every two months. It provides customers with an opportunity to not only ask questions, but also talk about their experiences of City West and its services.
All customers are invited. It is their chance to contribute and help our service review programme through themed consultation groups and lively Question and Answer sessions.
Catch up on the notes from previous Forums. For the date and venue of the next City West Forum visit our events calendar. For more information about how to attend contact us on 0161 605 7633 or email involved@citywest.org.uk
Join a Special Interest Group
Come to our Customer Conference
Our Customer Conference is held annually and is open to all customers. This year it took take place on 6th June at Buile Hill Hall. We want to work closely with our customers to ensure that the content of the conference focuses on your concerns and priorities. Discover more about what is happening in your community, and let us know your ideas and opinions! Fore more information, email marketing@citywest.org.uk
Comments, Complaints and Compliments
It is important that we know what you love, what you loath and what you would change about our services.
We will acknowledge every comment, complaint and compliment and to respond your suggestions by improving our services where we can. You can use our online Comments, Complaints and Compliments form or contact us.
You can also join the Complaints Performance Panel to scrutinise our performance in responding and dealing with complaints. See our Compaints Performance Panel page for more information.
To discover more about how to get involved contact our Customer Feedback Team on 0800 328 4599 or email: feedback@citywest.org.uk.
Become a Neighbourhood Champion
This involves regular contact with your Neighbourhood Officer to discuss your neighbourhood.
It's up to you how far you develop your involvement, from informal contact with your Neighbourhood Officer to becoming more involved at your own pace.
If you have a passion for the area in which you live, this is an opportunity to regularly discuss areas for development, community events and much more. This is your chance to make your contribution to shaping the future of City West.
