Homes

We invested £41.8m to ensure homes are well maintained, good quality and fit for the future. All homes continue to meet or exceed the Government’s Decent Homes Standard.

Improvements included:

• 462 A-rated high energy efficient boilers, with full heating systems
• 210 kitchens
• 58 bathrooms
• 61 double glazed windows (to 24 properties)
• 44 doors (to 38 properties)
• 65 domestic roofs
• 5 low rise block roofs
• 72 communal area upgrading works at extra care, low or high-rise schemes

All 15,966 homes with gas were checked to ensure appliances are safe.

99.8% (17,438 out of 17,478) of properties have electrical installations inspection certificates. These five-year checks ensure electrical appliances, wiring and consumer units are safe and working properly. We are taking all necessary steps to access the remaining 40 homes to ensure all tenants are safe and secure.

We completed 57,494 repairs in an average of 10.68 days (excluding out of hours and programmed repairs).

We also completed 13,518 emergency repairs, 13,487 (99.8%) within their 24-hour target.

83% of you said you were satisfied with your recent repair (1,396 surveys completed).

103 of these homes were affordable.

We focused on building new, high quality, energy efficient homes to meet current and future housing need.

This included:

• 26 social rent homes in Salford – the low rent is set as truly affordable
• 35 affordable rent homes – the low rent is set as affordable (80% of market rent)
• 42 low-cost Home Ownership homes
• Utilising profits through 273 market rent apartments at Dock 5, Ordsall, to support the delivery of new, affordable homes

We have a pilot zero-carbon scheme on site at Hallsworth Road in Eccles to deliver 48 EPC B rated homes as we move towards zero-carbon developments.

135 affordable homes are currently under construction.

We will also develop a further 768 homes by 2027, 708 of which are affordable, at an investment of £156m. This is a total of 1,337 new homes by 2028.

These influenced tenant block inspections and communication, and kept members updated on safety legislation

14 outdoor areas were improved to make better use of the space and for you and your community to enjoy.

Our zero-tolerance approach to damp and mould means we inspect all reported cases and carry out the works needed to fix the issues.

This excluded homes that needed major works and those let through partners, such as extra care homes.

This energy monitoring programme will be rolled out in 2023/24, along with our solar PV and battery scheme. These are solar electricity panels which convert the sun’s energy into electricity which is then stored in a battery, cutting down on electricity costs.

We are also working with communities to raise awareness of how everyone can play their part in reducing carbon emissions, including tips on living in a greener way. We worked with schools and partners to educate the next generation, including launching a carbon reduction game aimed at schools.

We have also recorded carbon literacy training which will be rolled out to tenants in 2023/24.

We continued to support local businesses providing local amenities and employment.

We delivered rent incentives, including £9,597 of rent credits for ongoing COVID-19 business impacts and rent subsidies of £13,550.

We also offered business advice, signposting and support to help businesses to continue trading.