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We're about listening

Customer Satisfaction

Customer filling out a survey
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We will soon be launching our customer satisfation surveys. If you recieve one please fill it in and send it back to us. We use your feedback to monitor our performance and to inform future service improvements. Here is a list of examples that the surveys cover:

  • Improvement works
  • Annual Gas Servicing
  • Gas Responsive Repairs
  • Anti-Social Behaviour Report
  • Complaints Service
  • Customer Exit Survey
  • New Customer

Results of these surveys will be reported here in the coming weeks. See the you said, we did section to see how your feedback makes a difference.