Caretaking and Cleaning

It is important that all of our customers have a friendly, clean and safe environment. Our dedicated caretaking and cleaning services help us to achieve this. These services are provided by your Block Superintendent, General Assistants or a number of trusted contractors. This page contains information for customers living in multi-story blocks, low-rise blocks and further service review information.

Larger and Multi-Storey Blocks are usually looked after by a residential Block Superintendent or General Assistant. You can find out the date of your next block inspection on our events calendar. Customers are invited to attend the inspections to raise any concerns or queries they may have.

What the Caretaking and Cleaning Team do

The Caretaking and Cleaning Team are responsible for the maintenance of City West's blocks and communal areas. They will carry out regular inspections as well as the following:

• Clean communal parts of your block and carry out routine Health and Safety checks
• Keep external areas of the block clean, clear of rubbish and other hazards
• Report and monitor progress on repairs in the communal areas
• Replace fuses and bulbs in corridor light fittings
• Remove offensive graffiti
• Control access for authorised people to the roof and lift machinery areas
• They act as a 'good neighbour' and provide you with a point of contact for any enquiries you have about your home or the services we provide
• Provide an out of hours call out service to deal with any health and safety issues that occur.
• Your Block Superintendent or General Assistant can also advise you on how to access your gas and electricity meters if you need to take a reading

Block Superintendents

Block Superintendents normally live in the block they look after, so they are always handy. They are normally on duty from Monday to Friday and working hours will be displayed in the main entrance to your block. Outside working hours, your Block Superintendent offers a Call Out service to manage any Health and Safety emergencies. Report these by calling 0161 794 8888. Find out who your Block Superintendent is by entering your address into our "useful information and contacts" search.

Monitoring our performance

At City West our monthly inspections of multi-storey blocks make sure the cleaning is maintained to the published standard. ‘Spot checks’ and ‘mystery shopping’ also ensure we meet your expectations. We have a number of service standards that set out the minimum services that our customers will receive. You can read more about our service standards in our customer leaflet.

Cleaning Service Disruptions

City West would like to apologise to all customers affected by the disruption we have had to cleaning of the communal areas of our blocks of flats recently. As an interim measure we have been arranging for cleaning to be carried out by City West staff and our Handy Van service to deal with any urgent issues. We are pleased to advise that a more permenant solution will be in place by August 2011. If any customers have any specific issues or queries, please contact your Neighbourhood Officer who will be able to help.

Your latest inspection results

You can see the latest inspection results for your block by following the links below. The results are also displayed on the notice board in the main entrance of your block. We have listed every City West block in each of our four areas and will update the latest inspection results as soon as they are available.

• Eccles, Barton and Winton
• Swinton, Pendlebury and Clifton
• Little Hulton, Walkden and Worsley
• Irlam and Cadishead