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About City West

City West Housing Trust is a not-for-profit organisation owning over 14,600 homes in the North West.

We take a ‘can do, will do’ approach to our work and are proud of our success so far. Our strong relationships with our customers and partners have helped us make significant improvements in our local communities.  Our Corporate Plan 2012-15 sets out our 6 key priorities, which reinforce our vision and values and clearly signpost what we aim to achieve by 2015.

Our 2013/14 Annual Report is now available online. Our full Directors’ Report and Financial Statements, which also includes our Value for Money Statement, are also available and we have also produced our first Social Accounts.

In April 2013, City West Works Ltd launched as a subsidiary of City West Housing Trust. As part of the City West group structure their values are aligned to the housing trust’s priorities. Find out more at

Improving our customers’ homes

In our first five years we invested over £235 million on improving homes, estates and services with a vision of completing an investment strategy of £900 million in the next 30 years.

This investment means that all City West homes now meet the government's Decent Homes Standard. We’re also delivering our first new build projects in West Salford including the development of 78 new family homes and a new extra care scheme at Amblecote in Little Hulton.

We have attained Investor Partner Status with the Homes and Communities Agency (HCA) which has secured vital investment for City West's development programme. We will continue to work closely with Salford City Council and our partners to contribute to the wider development of Salford.

Excellent services

In order to demonstrate our commitment to providing the best possible services for our customers we have gained a number of nationally recognised accreditations. These accreditations are awarded by professional bodies and, along with our commitment to customer scrutiny, will continue to challenge our services to ensure we are delivering the best possible standards to our customers.

Social responsibility

City West’s Commercial Team offer training and employment opportunities and are helping our customers develop new businesses and social enterprises both within and outside the housing sector.

We work with our partners to ensure the money we invest in improving our homes also creates local jobs and provides construction skills training opportunities for people across Salford. A dedicated Skills Centre was officially launched in September 2009, and as part of our investment programme, City West has helped 235 people into full time employment. We've been able to ensure that the jobs created by our improvement work have been available for local people – with more than 75% of new roles going to people living in the local area.

Building relationships

From 2008 to 2013 we have worked closely with more than 12,000 local participants to deliver more than 70 projects that have a lasting impact on the local area.

By working with our partners we have created long-term employment opportunities for more than 130 young people, generating more than £500,000 for local communities.

We’ve also raised more than £100,000 for good causes, through our employee fundraising efforts, Get Involved Find Time (GIFT).

Sustainable environments

In 2011 we developed our “local offers” in partnership with our customers and our partners. One of our offers was to produce a three year plan for each of our 31 neighbourhoods. These plans outline how we will address the main issues which affect each neighbourhood through the delivery of the services that we provide and how we will work with other organisations to tackle the issues of unemployment and crime.

Regulatory compliance

City West aims to deliver excellent standards of housing and services, and we involve our customers every step of the way. Both staff and customers develop services through Service Excellence Groups, which monitor and drive continuous improvement across key areas including equality and diversity. Customer groups such as the Local Area Panels and Customer Scrutiny Inspectorate monitor our services, policies, governance, strategies and policies.

Over the last five years, we have made great strides in a number of key areas that impact on how people feel about their neighbourhoods and West Salford as a place to live and work. Creating communities that are safe and sustainable underpins our overall vision of supporting neighbourhoods and communities where people want to live.

We are committed to providing opportunities to local people and will continue to work in partnership with our customers and other agencies to improve the lives and communities of the people in West Salford and make a real difference.


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